Returns Policy

Merchandise may be returned in new and unused condition within 30 days of receipt for a full refund (less shipping)--special orders, custom and non-stocked items excluded. Call our Returns Department for a Return Authorization Number. Items returned after 30 days will be subject to a 30% restocking fee.

We must receive the returned merchandise within 30 days from the date you received it. All items must be in new and unused condition. Returned items cannot show evidence of use or wear, dirt or other blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories and hardware provided. AHAB will be unable to process a refund on any returned item that does not fit the above requirements and all refunds will be pending inspection upon arrival.

We suggest that the merchandise be securely packaged and insured for the full retail value, as AHAB is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. For our international customers returning merchandise, all shipping charges, custom duties and taxes that the customer's government may impose at the time of exporting and any damage incurred while returning the merchandise is the responsibility of the customer. We do not accept COD returns.

Please check your orders immediately upon delivery. If we send you something by mistake we will reimburse you for shipping costs.

Damage Claims

Any damage shown at the time of delivery must be reported immediately to the carrier and within 48 hours to an AHAB sales representative. AHAB will not accept claims for damages and or shortages after 10 days from delivery.

Important

• You must call for approval first to exchange or return drop shipped items.
• Opened feeds and chemicals may not be returned without prior authorization.
  

If you have any questions about a product warranty or have an item that needs repair, contact us at 407-886-7575.

The FinCensus® from Aquatic Habitats® will reduce the time and effort spent recording and analyzing typical fish facility data, such as crosses, mutations and employee care responsibilities. Once you have the FinCensus® you don't have to rely solely on data recorded in notebooks, which could be lost or damaged beyond legibility, or start the time-consuming task of creating a home-grown database.

Aquatic Habitats® provides a 2-year warranty on our aquatic housing systems. If you have a problem, call our emergency support line 24 hours a day, 7 days a week for immediate assistance.